Customer Success Manager - Integrations (M/W/D)

CleverConnect is a dynamic Franco-German HR Tech scale-up dedicated to revolutionizing the recruitment experience. Founded 10 years ago by passionate engineers, we are committed to re-invent the recruitment experience with innovative digital solutions and next-generation SaaS platforms that make hiring faster, smarter, and more effective. 🚀 Each year, we empower over 10 million candidates to find their ideal job by helping them showcase their personalities and motivations.  At the same time, we support recruiters in streamlining and enhancing their recruitment process to discover the best talents with cutting-edge AI-powered technology and innovative solutions, enabling greater agility, impact, and efficiency.🔎

CleverConnect it is also a European team of 150 employees, united by strong values around innovation, creating a positive impact on society, and the ambition to make a real difference in the workplace.👌We believe that the recruitment of tomorrow must be more inclusive, transparent, and human, and finally more ethical, and this is what we strive to implement every day. 💚

So join us to shape the future of work together! To know more about us: www.cleverconnect.group

 

As a Customer Success Manager - Integrations, your primary mission will be to ensure customer satisfaction by facilitating the implementation and operation of their integrations. You will play a key role in their engagement and the long-term success of our solutions.

🚀 Your Responsibilities:

Customer Support & Relationship Management

• Manage customer requests and provide technical support on integration topics.

• Act as the main point of contact for customers regarding integrations and address their inquiries.

• Ensure an efficient onboarding process for customers, making sure their inbound/outbound data integrations run smoothly.

• Monitor customer accounts, anticipate their needs, and maximize satisfaction.

Automation & Process Standardization

• Identify and standardize recurring tasks to enhance integration efficiency.

• Deploy new processes that enable customers and partners to handle specific actions autonomously, reducing internal workload.

• Implement standardized integration models to accelerate the deployment of new customer integrations.

Integration Management

• Oversee the implementation of integrations with customers, internal teams, and partners.

• Monitor performance and troubleshoot any incidents.

• Set up clear reporting and share key insights with internal teams.

• Support customers in evolving and optimizing their integrations.

Optimization & Continuous Improvement

• Identify pain points and suggest improvements for processes and documentation.

• Stay up to date with integration tools and customer needs.

• Track and analyze KPIs related to customer satisfaction and integration adoption.

🎯 Who You Are:

• 3+ years of experience in Customer Success or as a SaaS Integration Project Manager.

• Experience in implementing automation and standardization processes.

• Strong account management skills and ability to support customers on technical products.

• Knowledge of APIs and data formats (REST, JSON, XML, CSV).

• Excellent communication skills: ability to simplify technical topics and guide customers effectively.

• Experience with CRM and support tools (Salesforce, Jira).

• Autonomous, organized, and capable of managing multiple integrations simultaneously.

• Languages: French required, professional English required.

What can you find within CleverConnect?  

🎯 Mission with Impact: Provide fulfilling job opportunities for everyone
🌱 Responsible Environment: B-Corp certified and involvement for societal impact & DEI.
🗼 Central & stylish offices: Located at Paris center, in a dynamic and creative setting

💶 Compensation: Competitive salary package based on experience.
🏡 Hybrid Work: Flexibility to organise your week.
⛑️ Health Insurance: Competitive coverage with Axa.
🥗 Swile Card: €10/day in meal vouchers, 50% covered by the company.
🚂 Sustainable Mobility Pass: €500/year to cover sustainable commuting expenses.

Our 4 steps recruitment process :

• 45 mn interview with a Talent Acquisition Manager 

• 1 hour interview with your future Manager

• Case study 

• A last interview with the CEO/ HR Director 

If you don’t have all the required skills but see this role as a step in your professional growth, don’t hesitate to apply!

At CleverConnect we are committed to treating our applicants, colleagues and partners equally, regardless of gender, age, ethnicity, sexual orientation, religion, physical appearance, disability or any other characteristic protected by law.