Customer Success Manager (m/w/d)

CleverConnect is a dynamic French-German HR tech scale-up dedicated to revolutionizing the recruitment experience. Founded 10 years ago by passionate engineers, we are committed to reshaping recruiting through innovative digital solutions and modern SaaS platforms, making hiring faster, smarter, and more efficient. 🚀

Every year, we help over 10 million candidates find their ideal job by empowering them to showcase their personality and motivation in the best possible way. At the same time, we support recruiters in optimizing their hiring processes and discovering top talent through cutting-edge AI technology and innovative solutions – boosting agility, impact, and efficiency. 🔎

CleverConnect is also a European team of 150 employees, united by strong values such as innovation, positive societal impact, and the ambition to truly make a difference in the world of work.
We believe that the future of recruitment must be more inclusive, transparent, human, and ultimately more ethical – and that's exactly what we work toward every day. 💚

Join us and help shape the future of work!
Learn more about us here: www.cleverconnect.group

As a Customer Success Manager (m/f/d), you will be the key link between our customers and CleverConnect. Your focus will be on adoption, customer success, and product usage, working closely with an Account Manager who handles commercial topics. Together, you will ensure that our customers get maximum value from our solutions and achieve long-term success.

Your Responsibilities:

• Customer Care & Success Management: Manage a broad portfolio of customers, ensuring they use our solutions optimally.

• Adoption & Health Monitoring: Analyze platform usage, identify optimization opportunities, and guide customers towards sustainable success with targeted initiatives.

• Travel & On-Site Meetings: Visit your customers regularly (10–20% travel required) to conduct workshops, deliver trainings, participate in strategic meetings, and strengthen customer relationships.

• Cross-Functional Collaboration: Work closely with Account Management, Support, and Product Teams to best address customer needs.

• Industry Expertise & Thought Leadership: Actively contribute to webinars, events, or success stories to share knowledge and position CleverConnect as a leading provider.

What You Bring:

• At least 2 years of professional experience in a SaaS environment in roles such as Customer Success, Support, Pre-Sales, or Onboarding.

• Technical affinity and analytical thinking to advise customers effectively, implement solutions, and drive product adoption.

• Commercial acumen to identify upsell opportunities, foster long-term customer relationships, and independently manage renewals.

• Experience working with large customers across different company sizes.

• Initial exposure to HR technologies or recruiting processes is a plus.

• Fluent German and English skills are required; French is a plus.

• Residence in Munich or the surrounding area – our office at Goetheplatz offers a fantastic working environment.

Ready for your next challenge? Apply now and become part of CleverConnect! 🚀