Integration Success Coordinator - (W/M/D)

🎯 Your Role:

As Integration Success Coordinator : for the Integrations team, you'll be the primary point of contact for managing complex tickets related to integrations, mainly concerning MétéoJob, job boards, and related products. Your mission is to provide efficient and proactive support, analyze and escalate requests when necessary, and contribute to the continuous improvement of processes.

🚀 Your Missions: Ticket Management & Technical Support

• Handle and analyze approximately 150 complex tickets per month.

• Identify, qualify, and escalate issues that require intervention from technical teams.

• Ensure proactive follow-up with internal and external clients.

• Maintain clear reporting and share key insights with relevant teams.

Collaboration & Communication

• Collaborate closely with sales and technical teams to ensure rapid resolution.

• Provide a first level of reassurance to clients and partners.

• Participate in the presentation and implementation of the new ticket management process validated with management.

Optimization and Continuous Improvement

• Identify recurring friction points and contribute to their automation or standardization.

• Update internal and external documentation to reduce the volume of recurring tickets.

🎯 Required Profile

• At least 3 years of experience in technical support, Customer Success, or SaaS integrations management.

• Knowledge of APIs and data formats (REST, JSON, XML, CSV).

• Strong skills in technical problem analysis and escalation management.

• Excellent interpersonal skills: ability to simplify technical topics and reassure clients.

• Experience with ticket management tools (Salesforce, Jira).

• Autonomy, rigor, and organization to manage peak periods.

• Languages: French required, professional English needed.

🎁 What you'll find at CleverConnect

• A meaningful mission: To offer fulfilling professional opportunities for everyone.

• A responsible commitment: B-Corp certification, societal impact initiatives, and DEI commitment.

• Inspiring offices: In the heart of Paris, in a dynamic and creative environment.

• An attractive package: Competitive salary based on experience.

• A hybrid work model: Flexibility in organizing your week.

• Excellent health coverage: AXA health insurance.

• Swile Card: €10/day in meal vouchers (50% covered).

• Sustainable Mobility Pass: €500/year for eco-friendly commuting.

🎡 Recruitment Process

1. 45-minute interview with a Talent Acquisition Manager

2. 1-hour interview with your future manager

3. Case study

4. Final discussion with our CEO and HR Director

We are fully committed to treating our candidates, colleagues, and partners equally, regardless of their gender, age, ethnic origin, sexual orientation, religion, physical appearance, disability, or any other characteristic protected by law.