Product Support Specialist

CleverConnect is a dynamic Franco-German HR Tech scale-up dedicated to revolutionizing the recruitment experience. Founded 10 years ago by passionate engineers, we are committed to re-invent the recruitment experience with innovative digital solutions and next-generation SaaS platforms that make hiring faster, smarter, and more effective. 🚀

Each year, we empower over 10 million candidates to find their ideal job by helping them showcase their personalities and motivations.  At the same time, we support recruiters in streamlining and enhancing their recruitment process to discover the best talents with cutting-edge AI-powered technology and innovative solutions, enabling greater agility, impact, and efficiency.🔎

CleverConnect it is also a European team of 150 employees, united by strong values around innovation, creating a positive impact on society, and the ambition to make a real difference in the workplace.👌We believe that the recruitment of tomorrow must be more inclusive, transparent, and human, and finally more ethical, and this is what we strive to implement every day. 💚

So join us to shape the future of work together! To know more about us: www.cleverconnect.group

Product Support Specialist  (SaaS)

About the Role

We are looking for a Product Support Specialist to join our growing Customer Experience Platform  team.

This role sits at the intersection of:

• customer support,

• technical investigation,

• integrations,

• and cross-functional collaboration.

You will help customers solve complex issues, support platform integrations, and act as a bridge between clients, Product teams, and Engineering teams.

This position is ideal for someone early in their career who wants to keep on growing in a SaaS and tech-driven environment while developing both technical and customer-facing skills.

Your Team

You will work closely with:

• Product Support leadership,

• Engineering teams,

• Product teams,

• Customer-facing teams,

• and multiple internal stakeholders across the organization.

The team operates in a highly collaborative and fast-paced environment where ownership, autonomy, curiosity, and problem-solving are highly valued.

Your Responsibilities

Customer Support & Care

• Manage and resolve customer tickets via HubSpot

• Support customers throughout the resolution process

• Investigate functional and technical issues impacting platform usage

• Ensure proactive and high-quality communication with customers

• Participate in customer calls and follow-ups

• Contribute to customer satisfaction and SLA performance

Typical topics include:

• career site issues,

• application flow problems,

• reporting requests,

• product usage questions,

• platform incidents,

• process improvements.

Technical Support & Integrations 

• Support Level 1 & 2 integration topics

• Investigate issues using logs, debugging, and internal tools

• Collaborate with Engineering teams on escalated technical cases

• Assist customers with APIs, integrations, and technical workflows

• Help identify root causes and propose scalable solutions

• Contribute to technical documentation and support best practices

Internal Collaboration & Continuous Improvement 

• Share customer feedback with Product and Engineering teams

• Participate in improving support tools and internal processes

• Help structure and optimize support operations

• Support internal teams on functional and technical topics

What You’ll Learn

This role offers strong exposure to:

• SaaS support operations,

• technical troubleshooting,

• APIs and integrations,

• customer communication,

• cross-functional collaboration,

• and scalable support processes.

You will quickly gain ownership and develop expertise across both functional and technical topics.

Who You Are

• You have up to 4 years of experience (internships included) in:

  • customer support,

  • SaaS support,

  • integration,

  • or a tech-oriented environment.

• You are curious and eager to understand how systems work

• You enjoy solving problems and investigating issues

• You learn quickly and thrive in autonomous environments

• You are analytical, resourceful, and solution-oriented

• You are comfortable communicating with both customers and technical teams

• You enjoy working across multiple stakeholders and teams

Required Skills

• Fluent English (written and spoken)

• Exposure to SaaS platforms and technical environments

• Excellent communication skills

• Ability to manage priorities in a fast-paced environment

• Strong problem-solving mindset

 

Nice to Have

• Experience with APIs or integrations

• Familiarity with debugging or log analysis

• Experience with ticketing tools such as HubSpot or Zendesk

Why Join CleverConnect?

• Work at the intersection of Product, Tech, and Customer Experience

• Develop both technical and business skills

• Gain exposure to complex SaaS environments and integrations

• Be part of a fast-growing European HR Tech company

• Contribute to AI-driven innovation in recruitment

• Join a collaborative, international, and impact-driven team

Recruitment Process

• HR Interview

• Manager Interview

• Practical Case Study

• Final Meeting with Leadership

• Offer

 

At CleverConnect, we are fully committed to equal opportunity and inclusive hiring practices.

We treat all candidates, employees, and partners equally, regardless of gender, age, ethnic origin, sexual orientation, religion, disability, physical appearance, or any other characteristic protected by law.